How long does my order take to make since it's individually made?
Orders are typically finished within 7 days of the date the order was received in. Unless it is a custom design or hand painted items.
How long does a custom item take?
Depending on the design, most customs take around 2-4 weeks. The whole design process will be done within the first week of purchase and the customer will be speaking hands on about the creation of the design.
How do you ship your items?
For orders under a pound I ship USPS first class which typically takes 3-5 days. For orders over a pound are sent UPS ground which typically takes 5-7 days to receive. All orders receive a tracking number that is emailed to the customer.
Which organizations does True Lucia donate to?
Every month, True Lucia donates 5% of sales to a different organization. In the beginning of each month True Lucia announces which organization the 5% will be donated to at the end of the month.
I put the wrong address on my order, help!
It's up to the customer to double check that their order information is correct. Of course, mistakes happen and we are happy to help change your address if you typed the wrong one by accident as long as the item has not sent yet.
What sizes does True Lucia offer?
We offer sizes XS-3XL at the moment.